QUALITY MANAGEMENT SYSTEM – ISO 9001

8 quality management principles:

  • Principle 1: Customer focus
  • Principle 2: Leadership
  • Principle 3: Involvement of people
  • Principle 4: Process approach
  • Principle 5: System approach to management
  • Principle 6: Continual improvement
  • Principle 7: Factual approach to decision making
  • Principle 8: Mutually beneficial supplier relationship.

The ISO 9001 model

Model of a process-based quality management system

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The relationship among ISO 9000, ISO 9001, ISO 9004 and ISO 19011

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The ISO 9000 standard are built based on the following philosophy:

  • Management quality decisions product quality.
  • Do it right from the start is the best quality, most economical.
  • Managing the process and make decisions based on facts, data.
  • Get to primary prevention